1. Company and agreement
The service is operated by Zelbro Digital LLC, 1021 E Lincolnway 10462, Cheyenne, WY 82001, USA (“Zelbro”, “we”, “us”). By accessing the service, creating an account, applying as a partner, or placing an order, you accept these Terms, the Privacy Policy and the Refund Policy. If you do not agree, do not use the service.
2. Eligibility and accounts
You must be at least 18 years old, or the age of legal majority where you live, and legally able to enter a contract. Provide accurate, current information, including your name, email, phone and country of residence. Keep your credentials secure and notify us promptly of unauthorized access. We may verify, restrict or close accounts where information is false, security is at risk or these Terms are breached.
3. Service and third-party networks
Zelbro is a reseller of prepaid digital eSIM data plans provisioned by eSIMaccess and delivered over participating mobile operators. Unless a plan expressly says otherwise, it provides mobile data only and does not include a traditional phone number, voice calls or SMS. Available countries, networks, 4G/5G access, speeds and plan features may change. Network names are descriptive and do not imply endorsement.
4. Orders, prices, taxes and payment
Plan details and the total price in USD are shown before payment. Prices include our margin; applicable taxes, discounts and charges are shown at checkout. Payments are processed by Stripe. We do not receive or store your full card number. All service charges are prepaid; Zelbro does not impose post-use roaming or overage charges. Your card issuer may apply currency-conversion or bank fees. An order is accepted only after payment is confirmed.
5. Digital delivery and pending orders
We normally begin digital fulfillment immediately after confirmed payment. Most eSIMs are issued within minutes, but delivery time is not guaranteed. If the provider is busy, unavailable or has a provisioning or balance issue, your paid order may show as “Preparing” or “Pending” while we retry fulfillment. Do not place a duplicate order. If we ultimately cannot deliver, the remedy in the Refund Policy applies.
6. Compatibility, installation and activation
Before purchase, confirm that your exact device model supports eSIM, is carrier-unlocked and is permitted to use eSIM in the country where it was sold. The compatibility checker is guidance, not a guarantee. Follow the installation instructions carefully; an eSIM may be installable only once and deleting it can prevent reinstallation. Validity generally starts on first connection to a supported destination network, but the specific plan description controls. Do not activate early unless the plan allows it.
7. Coverage, performance and fair use
Coverage, speed, latency, 4G/5G availability and network selection depend on location, device, congestion, maintenance, local operator rules and fair-use policies. Maps and network lists are estimates, not guarantees. “Unlimited” plans may have daily high-speed limits, throttling or fair-use restrictions disclosed in the plan. Service can be interrupted by circumstances outside our reasonable control.
8. Acceptable use
Use the service only lawfully and personally. You must not commit fraud, abuse networks, send spam, interfere with systems, bypass controls, resell service without written permission, misuse referral codes, make self-referrals, submit false chargebacks or infringe others’ rights. We may suspend service, withhold fraudulent commissions or close an account when reasonably necessary to protect customers, networks or Zelbro.
9. Partner program
Approved partners may earn the displayed commission, currently 5% of eligible completed sales attributed to their valid link or code. Self-referrals, misleading advertising, trademark bidding without approval, spam and unlawful promotion are prohibited. Partners must clearly disclose their commercial relationship with Zelbro and comply with advertising, tax and consumer laws. Refunded, reversed, fraudulent or charged-back sales are not eligible and related commissions may be reversed. Payout thresholds, methods and timing shown in the Partner Zone apply. We may change or end the program prospectively on reasonable notice.
10. Support, cancellations and refunds
Support is available through the website and at admin@zelbro.com. Refunds and cancellations are governed by the Refund Policy, which forms part of these Terms. Contact us promptly and provide the order ID and troubleshooting details. Nothing in these Terms limits remedies that applicable law makes mandatory.
11. Intellectual property
The website, brand, software, text, graphics and other Zelbro content are owned by or licensed to Zelbro and protected by law. You receive only a limited, revocable, non-transferable right to use the service for its intended purpose. Third-party names and marks belong to their respective owners.
12. Disclaimers and limitation of liability
To the extent permitted by law, the service is provided “as available”. We do not guarantee uninterrupted service or a particular network speed. Zelbro is not liable for indirect, incidental or consequential loss, loss caused by third-party networks, device settings or events beyond reasonable control. Our aggregate liability for a claim is limited to the amount paid for the affected plan. Nothing excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or limited.
13. Indemnity and force majeure
To the extent permitted by law, you are responsible for losses and reasonable costs caused by your unlawful use, fraud or material breach of these Terms. We are not responsible for delay or failure caused by events beyond reasonable control, including network, carrier, internet, payment-system, government or infrastructure outages.
14. Changes, severability and assignment
We may update these Terms for legal, security or service changes. The effective date appears above; material changes will be communicated where required. Changes do not retroactively reduce accrued mandatory rights. If a provision is unenforceable, the remaining provisions continue. You may not transfer your agreement without consent; we may transfer it as part of a lawful reorganization or sale without reducing your rights.
15. Governing law and disputes
These Terms are governed by Wyoming law and applicable U.S. federal law, without regard to conflict rules. Courts located in Wyoming have jurisdiction, except where mandatory consumer law permits you to bring a claim in your place of residence. This choice does not deprive you of non-waivable protections under the law of your country or state. Please contact admin@zelbro.com first so we can try to resolve a concern informally.
16. Contact
Zelbro Digital LLC · 1021 E Lincolnway 10462, Cheyenne, WY 82001, USA · admin@zelbro.com · +1 (307) 220-2136.
Questions about this policy?
admin@zelbro.com · +1 (307) 220-2136