1. Controller and contact
Zelbro Digital LLC is the controller of personal information described here. Registered address: 1021 E Lincolnway 10462, Cheyenne, WY 82001, USA. Privacy requests: admin@zelbro.com. We may need to verify your identity before completing a request.
2. Information you provide
We collect account and profile details such as full name, email, phone, country or region, password credentials handled by our authentication service, language and how you found us. We collect order and support information, messages, refund requests and any files or details you choose to provide. Partner applicants also provide contact, website, audience, promotion and payout-request information.
3. Information generated by the service
We process order, plan, destination, price, discount, referral and status records; eSIM identifiers and technical delivery details such as ICCID, activation data, usage, expiry and, where supplied by the plan, MSISDN. We also process basic device, browser, IP, security, error, request and performance information. Stripe supplies payment status, transaction identifiers, card brand and last four digits; Zelbro does not receive or store full card numbers or security codes.
4. Purposes and legal bases
We process data to perform our contract: create and secure accounts, take payment, provision and manage eSIMs, display orders, handle refunds and provide support. We process data for legitimate interests: prevent fraud, protect systems, diagnose failures, improve reliability, administer partner attribution and defend legal claims. We process data to comply with tax, accounting, payment, sanctions and lawful-request obligations. Where consent is legally required, such as for non-essential marketing or cookies, we rely on consent that can be withdrawn.
5. Service providers and recipients
We disclose only what is reasonably necessary to providers acting for us: Lovable Cloud and its managed database/authentication infrastructure for hosting and accounts; Stripe for payment processing and fraud prevention; eSIMaccess and participating mobile operators for provisioning and connectivity; email-delivery providers for service and support messages; and professional advisers, authorities or transaction counterparties when legally necessary. Authorized Zelbro administrators and support personnel may access relevant records. These providers process data under their own terms or our instructions, as applicable.
6. International transfers
Zelbro operates from the United States and our providers may process data in the United States and other countries. Where the GDPR or UK GDPR applies, we use an available lawful transfer mechanism, such as an adequacy decision, approved standard contractual clauses or the UK transfer addendum, together with appropriate safeguards. Contact us for information about applicable safeguards.
7. Cookies and local storage
We use essential cookies and browser storage for authentication, security, language, referral attribution and remembering the cookie notice. We also measure basic service performance. Current keys may include authentication-session data, “zelbro-lang”, referral data and “zelbro-cookie-consent”; duration ranges from the browser session to the period needed for the feature. We do not currently use advertising cookies or sell/share data for behavioral advertising. If we add non-essential cookies, we will request any consent required by law.
8. Retention
Account and profile data is generally kept while the account is active and for up to 24 months afterward unless deletion is requested earlier. Support messages are generally kept for up to 24 months after closure. Technical and security logs are generally kept for up to 12 months. Order, payment, refund, tax and commission records may be kept for up to 7 years to satisfy legal, accounting, fraud-prevention and dispute obligations. eSIM technical records may remain with providers under their retention rules. We may keep limited data longer where a legal claim, investigation or law requires it, then delete or anonymize it.
9. Security
We use access controls, encrypted connections, managed authentication, row-level access rules, monitoring and least-privilege practices. No online system is completely secure. Protect your password, use a secure device and contact us promptly if you suspect unauthorized access. We will notify affected people and authorities of a qualifying breach as required by law.
10. Your privacy rights
Depending on your location, you may ask to access, correct, delete, restrict or object to processing, receive portable data, or withdraw consent without affecting earlier lawful processing. You may complain to your local data-protection authority. We do not make decisions producing legal or similarly significant effects solely by automated means. Email admin@zelbro.com; we normally respond within 30 days, subject to lawful extensions. Some records cannot be deleted immediately where retention is required by law or needed for security, disputes or completing your contract.
11. California and other U.S. state rights
Residents of California and other applicable U.S. states may request access to categories or specific pieces of personal information, correction, deletion and portability, and may appeal a denied request where provided by law. We do not sell personal information, share it for cross-context behavioral advertising, or discriminate for exercising privacy rights. We do not use sensitive personal information to infer characteristics. An authorized agent may submit a verified request at admin@zelbro.com.
12. Children
The service is not directed to children and may be used only by people who meet the age requirement in our Terms. We do not knowingly collect personal information from children under 16. If you believe a child supplied data, contact us so we can investigate and delete it where required.
13. External services and policy changes
Our service may link to third-party sites or networks whose privacy practices we do not control. We may update this Policy when our service, providers or legal duties change. The date above shows the current version; we will provide additional notice of material changes where required.
14. Contact and complaints
Questions or requests: admin@zelbro.com, +1 (307) 220-2136, or Zelbro Digital LLC, 1021 E Lincolnway 10462, Cheyenne, WY 82001, USA. If our response does not resolve your concern, you may lodge a complaint with the competent privacy or consumer authority where you live.
Questions about this policy?
admin@zelbro.com · +1 (307) 220-2136