Quick eSIM Activation Guide
Most setup issues are fixed in seconds with two simple settings. Follow the steps below, or jump straight to the fix that matches your problem.
Install your eSIM in 3 steps
Scan the QR code
Open your phone camera or Settings → Cellular / Mobile network → Add eSIM. Scan the QR code from your order confirmation or dashboard.
Name the line
When asked, give the new line a clear name such as Travel Data or Zelbro. This keeps it separate from your home SIM.
Set as default for data only
Set the eSIM as your default line for Mobile Data only. Keep calls and SMS on your regular line so you are not accidentally charged abroad.
Important: turn on Data Roaming
Your eSIM needs roaming enabled to connect overseas. This is safe because it is a prepaid data plan, not your home line.
Troubleshooting
Still stuck? We are here to help
Contact our support team with your ICCID or order number and we will guide you step by step.
Reply within 24 hours, 7 days a week.
admin@zelbro.com